“A technician checks into a building at the front desk before fixing the elevator, but the clerk tells him there’s nothing wrong with it. Confused by who sent him, the …
Upstream Thinking . . . How to get early warning of the problem? Read More »
“I lurked outside our school on a chilly January morning, and when I saw Jabari’s mom drop him off, I commenced my project. Wearing jeans and fleece, carrying a backpack, …
Upstream Thinking . . . Where to find a point of leverage? Read More »
“The future can’t be predicted, but it can be envisioned and brought lovingly into being. Systems can’t be controlled, but they can be designed and redesigned. We can’t surge forward …
Upstream Thinking . . . How to Change the System Read More »
“ . . . groups do their best work when they are given a clear, compelling aim and a useful, real-time stream of data to measure their progress, and then …
Upstream Thinking . . . Uniting the Right People Read More »
“Upstream efforts are those intended to prevent problems before they happen or reduce the harm caused by those problems.” ~ Dan Heath Let’s consider the difference between upstream and downstream …
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