“To anticipate problems, we need eyes and ears in the environment. But we need to be cautious about what we learn: Sometimes we may detect things that are not as …
Upstream Thinking . . . How to get early warning of the problem? Read More »
“Upstream change often means fumbling our way forward, figuring out what works and what doesn’t and under what conditions.” ~ Dan Heath W. Edward Deming, the father of the quality …
Upstream Thinking . . . Where to find a point of leverage? Read More »
“Part of every social-sector organization’s mission should be to push upstream. To prevent wounds as well as bandage them; to eliminate injustice as well as assisting those who suffered them.” …
Upstream Thinking . . . How to Change the System Read More »
“If we want to fix a big problem, we need to overhaul the system” ~Dan Heath When thinking about surrounding the problem with the right people and using data for …
Upstream Thinking . . . Uniting the Right People Read More »
“Systems Thinkers shape a worldview based on the realization of interconnectedness.” ~ Pearl Zhu Dan Heath uses Chicago Public Schools’ (CPS) improved graduation rates as an example in his book. …
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